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What is the ratepayer report card?
What is the ratepayer report card?
The Ratepayer Report Card is a simple, one-page summary delivered directly to customers. Instead of asking ratepayers to dig through budgets, audits, and board packets, the PUD would provide clear, plain-language reporting on the information that matters most.
What would be included?
What would be included?
💵 Your Money
💵 Your Money
Current residential base charge
Change from last year
Average monthly residential bill
How rates compare to neighboring utilities
📊 Financial Health
📊 Financial Health
Revenue
Expenses
Debt
Cash reserves
🔧 Performance
🔧 Performance
Outage minutes per customer
Reliability metrics
Major projects completed
Major projects underway
🎯 Accountability
🎯 Accountability
Board goals
Progress toward goals
Major votes affecting rates
Upcoming public meetings
Visual mockup. Not created by Skamania PUD or intended to represent actual figures.
What it looks like
What it looks like
This is an example of what the Ratepayer Report Card would look like. The final design would be developed with public input and PUD staff, but the goal is simple: give ratepayers a clear, one-page snapshot of PUD finances, system performance, and major projects without requiring to dig through mountains of documents. The information already exsists, the challenge is making it easy to understand.
Why it matters
Why it matters
Most people don't have the time to read a budget. You shouldn't have to. Ratepayers deserve the same kind of straightforward reporting that businesses provide to shareholders and schools provide to parents. The Ratepayer Report Card would make it easier to understand where your money is going and how well the PUD is performing.
Frequently asked questions
Frequently asked questions
Is this expensive?
Is this expensive?
No. Most of this information already exists and the Ratepayer Report Card is simply a layout and design change, not additional printing. The cost is effectively zero.
Would this replace financial reports?
Would this replace financial reports?
No. Full reports would still be available.
Would the numbers be audited?
Would the numbers be audited?
Yes. The PUD has a fudiciary duty to ratepayers. The report card would summarize existing financial and operational data.
How often would it be published?
How often would it be published?
Every month. The Ratepayer Report Card would appear directly on the billing statements customers already get, so ratepayers can see important financial and operational information without needing to search for it.
Don't we already publish this information online?
Don't we already publish this information online?
Yes, but it can be hard to find, and ratepayers shouldn't need to sacrifice their time or energy to look for it. The Ratepayer Report Card summarizes key information an easy to understand format and deliver it directly to customers every month.
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